Customer Data

A 360° Customer Data Platform for AI, Marketing & Operations

TaggoAI Customer Data Platform (CDP) enables businesses to collect, unify, and deeply understand customer data across every touchpoint — Chatbots, Websites, Inbox, CRM, Email, Call Centers, and internal systems.

Not just data — this is the foundation for AI-driven customer actions.

👉 From fragmented data to a single source of customer truth.

Unified Customer Profile

One customer – one real-time 360° view

Each customer has a single unified profile, updated in real time.

Includes: - Identity data: name, email, phone, channels - Conversation history: Chatbot, Live chat, Email, Social, WhatsApp - Behavioral data: page views, interactions, engagement - Transactions: orders, contracts, support tickets - Dynamic attributes: tags, segments, scores, status

👁️ See the full customer context in one screen.

Segment

Real-time, dynamic customer segmentation

Create powerful segments based on behavior, attributes, and context.

You can: - Segment by behavior (purchased, at-risk, VIP) - Segment by channels and interaction history - AI-driven segments (intent, propensity, churn risk) - Auto-update segments in real time

🎯 Segments power Marketing, Sales, Support, and AI Agents.

Customer Journal

A complete customer timeline

Every interaction is captured as a unified customer timeline.

Customer Journal includes: - Messages, emails, calls - Customer actions and events - Agent & AI activities - Status changes, tags, segment updates

📘 Understand the customer journey from first touch to now.

Contact Center Ready

Built for omni-channel contact centers

Customer Data is the backbone of a modern contact center.

Enables: - Instant 360° profile on incoming calls or chats - Native sync with TaggoAI Omni-channel Inbox - AI-suggested replies & next-best-actions - Smooth handoff from Bot → Agent → Team

📞 Every agent understands the customer from the first second.

AI-Powered Insights

Turn customer data into intelligent actions

Data is not just for viewing — AI turns insight into execution.

AI can: - Recommend optimal segments - Predict churn and next purchase intent - Personalize content at the individual level - Trigger workflows and AI Agents automatically

🧠 Customer Data is the fuel for TaggoAI’s AI Agents.

Use Cases

1. Marketing: Personalized campaigns & higher conversion
2. Sales: Better lead prioritization & context-aware selling
3. Customer Support: Faster, more accurate assistance
4. Management: Holistic customer behavior insights

Why TaggoAI Customer Data?

1. 🔗 Unified data across all channels & systems
2. 👁️ Real-time 360° customer view
3. 🎯 Dynamic, AI-driven segmentation
4. 🤖 Native integration with Chatbot, Inbox, Workflow & AI Agents
5. 🔐 Enterprise-grade security & role-based access control