AI That Resolves Conversations, Not Just Replies
Automate repetitive questions, escalate to the right agent when needed, and delight customers 24/7 — across every channel.
Trusted by 1,000+ leading enterprises & customer support teams
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Is Your Support Team Facing These Bottlenecks?
Spiking ticket volumes combined with limited staffing heavily degrade response times and CSAT scores.
Repetitive Inquiries Drain Agent Time
Routine queries on order status, return policies, and business hours exhaust agents and hinder deep support.
After-Hours Inquiries Go Unanswered
Without night or weekend shifts, prolonged response latency frustrates buyers and damages customer loyalty.
Peak-Hour Ticket Surges Breach SLAs
Unpredictable traffic spikes cause backlogs, leading to missed SLA commitments and stressed support agents.
Misrouted Tickets Force Customers to Repeat
Manual triage and fragmented context force frustrated customers to restate their issue repeatedly.
From the First Inquiry to Full Resolution
A complete, intelligent automated workflow designed to empower agents and elevate the customer experience.
Automated Resolution
Instantly answer frequent inquiries with high factual accuracy.
- Instant answers to FAQs using knowledge trained on documents, websites, and help centers
- Multilingual support that preserves brand voice and terminology consistency
- Real-time data lookups (inventory, tracking numbers, policies) with zero human intervention
Smart & Timely Escalation
Detect complex scenarios and route seamlessly to the right specialist.
- Accurately detects complex requests and negative sentiment requiring human empathy
- Routes to the right specialist or group with a concise conversation summary
- Customers never have to repeat themselves when transitioning to a human agent
Omnichannel Operations & Analytics
Centralized management and real-time support performance analytics.
- Unified Omnichannel Inbox — aggregate conversations from Web, Zalo, Facebook, and Email into one view
- Visual performance metrics: AI resolution rate, First Response Time (FRT), and CSAT scores
- Automated ticket tagging, classification, and agent quality tracking
Proven Performance in Production
Measured across millions of real customer interactions powered by TaggoAI.
AI Resolution Rate
Inquiries completely resolved end-to-end without human intervention
Average Response Time
Instant customer engagement 24/7 even during peak rush hours
Continuous Uptime
Always-on coverage across night shifts, holidays, and weekends
Supported Channels & Integrations
Seamless sync with Zalo, Messenger, Website, CRM, and eCommerce platforms
Cove & Oak Resolves 7 out of 10 Tickets Without Human Help
Cove & Oak • Home Furnishings & Direct-to-Consumer
AI Agent Resolved
Team Handled
Escalated
“Taggo handles 7 out of 10 tickets without human help — our team finally focuses on the conversations that matter.”
— Aisha Okafor, VP Customer Experience, Cove & Oak
Tailored for Support Teams in Every Sector
Calibrated to solve high ticket volumes, speed, and SLA commitments for your industry.
Retail & E-commerce
Handle high ticket volumes during sales spikes, eliminate queues, and keep response times under 2 seconds.
Finance & Insurance
Ensure strict data confidentiality, high-accuracy policy lookups, and precise agent routing.
Education & Services
Provide 24/7 admissions counseling, course guidance, and repetitive process automation.
Frequently Asked Questions
Everything you need to know before deploying TaggoAI for your support team.
Ready for Your Team to Focus on High-Value Conversations?
Start automating 70%+ of customer support interactions and elevate service quality today.
