WhatsApp Business – The Leading Communication Channel for Customers
Connect and engage customers directly on WhatsApp with TaggoAI’s all-in-one AI platform.
🌟 Why Should Businesses Use WhatsApp?
WhatsApp is one of the world’s most popular messaging apps, with over 2 billion users globally.
By integrating WhatsApp Business API with TaggoAI’s AI Chatbot and Omnichannel Inbox, businesses can:
- Reach customers directly in the app they use every day
- Automate transactional messages and provide 24/7 support
- Manage all conversations from WhatsApp, Zalo, Facebook, Website, and more in one place
🔍 Key Features
🤖 Chatbot & Automation
- Instantly respond to frequently asked questions
- Send order confirmations, shipping updates, OTPs, and notifications
- Handle booking requests, ticket reservations, and service registrations automatically
💬 Template Messages & HSM
- Manage and send approved Highly Structured Messages (HSM)
- Personalize content with customer name, order ID, appointment time, etc.
- Reduce spam risk and ensure high delivery rates
📥 Centralized Omni-Inbox
- Merge WhatsApp conversations with other channels
- Assign agents, tag conversations, and prioritize requests easily
- Integrate with CRM and ERP systems to sync customer data
📈 Reporting & Analytics
- Track sent/received messages, response rates, and average response time
- Monitor broadcast campaign performance
- Analyze behavior by scenario and customer segment
🔌 Flexible Integrations
- Open API & Webhooks for third-party platforms
- Works seamlessly with chatbot, workflow, and email automation
- Ready-made plugins for Shopify, WooCommerce, and more
🎯 Business Benefits
| BenefitDescription | |
| Instant reach | Customers receive and reply instantly on WhatsApp with high engagement |
| Higher CS efficiency | Automated replies and request routing reduce agent workload |
| Deep personalization | Template messages enriched with user data enhance experience |
| Centralized management | Unified chat history across channels prevents data fragmentation |
⚙️ How to Get Started
- Register and connect WhatsApp Business API with TaggoAI
- Set up HSM templates for transactions, support, and broadcasts
- Configure chatbot and automation for each workflow
- Activate Omni-Inbox and assign agent roles
- Monitor and optimize via TaggoAI’s analytics dashboard