Connect every channel. Deliver one seamless customer experience.

TaggoAI Channels enables businesses to connect, manage, and automate customer conversations across all communication channels from a single platform.

Wherever your customers are, your team and AI are there — consistently.

👉 One platform. All channels.

Omnichannel Communication

Be present on every channel your customers use

TaggoAI brings all customer touchpoints into one unified system:

1. Website Chat
2. Facebook Messenger
3. WhatsApp Business API
4. Zalo Official Account
5. Instagram
6. Email
7. Live Chat
8. API & Custom Channels

📌 Every conversation is synchronized, stored, and linked to the customer profile.

Unified Inbox

One inbox for all teams and all channels

No more switching tabs. No more missed messages.

With a unified inbox, you can:

1. Receive and reply to messages from all channels in one view
2. Assign, tag, and prioritize conversations automatically
3. Track full omnichannel conversation history
4. Meet SLA and response-time targets with ease

⚡ Faster for teams. Smoother for customers.

AI-powered Channels

One AI, consistent across every channel

Deploy AI Agents that work seamlessly across all communication channels:

1. 24/7 AI chatbot support
2. Shared Knowledge Base & Document Intelligence
3. Context-aware conversations across channels
4. Smart handoff to human agents when needed

🤖 Whether customers chat on WhatsApp or your website, the AI experience stays the same.

Channel Automation

Automate conversations based on customer behavior

Build powerful, flexible workflows for every channel:

1. Auto-replies by keyword or intent
2. Notifications, reminders, and follow-ups
3. Broadcast messages by segment
4. Cross-channel automation in a single flow

🔁 Automation that feels personal, not robotic.

Consistent Brand Voice

One brand. One voice. Everywhere.

Ensure consistent messaging across all customer touchpoints:

1. Train AI with your brand voice and tone
2. Standardize replies and content
3. Multi-language and multi-market support
4. Scale communication without losing identity

🎯 A unified brand experience at every interaction.

Analytics & Insights

Understand performance across all channels

Measure and optimize communication with real-time insights:

1. Traffic and response rates by channel
2. AI vs. human performance comparison
3. Response time and customer satisfaction
4. Omnichannel customer behavior insights

📊 Make data-driven decisions with confidence.

Common Use Cases

1. Omnichannel Customer Support
2. Online Sales & Consultation
3. Marketing Automation
4. Customer Notifications & Follow-ups
5. Multi-location and global operations

Why Businesses Choose TaggoAI Channels

1. 🌐 Full support for local and global communication channels
2. 🧠 Deep integration with AI Agents and Knowledge systems
3. 🔐 Enterprise-grade security and role-based access
4. 🔌 Easy integration with CRM, ERP, and internal APIs
5. 🚀 Built to scale as your business grows

Omnichannel communication, powered by AI

👉 Start with Channels by TaggoAI