✨ Customer Support – Smart Help Desk System

Manage customer requests professionally, automate workflows, and elevate service quality with TaggoAI.

🌐 Why Customer Support Matters

In today’s omnichannel world, customers expect fast, accurate, and consistent support. TaggoAI’s Help Desk system enables you to:

1. Centralize all requests from Website, Zalo OA, Facebook, Email, and more into a single interface
2. Automatically prioritize and classify requests so nothing is missed
3. Deliver a seamless, professional customer experience

🔍 Key Features

🎫 Centralized Ticket Management

1. Create, assign, and track all tickets from one dashboard
2. Configure workflows by priority level, SLA, and department

🤖 Automation & Resolution Workflows

1. Trigger automated actions (reply emails, assign tickets, send reminders)
2. Use ready-made macros and response templates to speed up handling

📚 Integrated Knowledge Base

1. Build a centralized FAQ and help article library
2. Suggest relevant help articles automatically while agents compose replies

📈 Advanced Reporting & Analytics

1. Dashboards tracking ticket volume, average response time (TTR), and SLA compliance
2. Analyze performance by agent, channel, and request type

🔌 Flexible Integrations via API & Apps

1. Sync with CRM, ERP, project management tools, and more
2. Open Webhooks & APIs for custom integrations

🎯 Business Benefits

⚙️ Easy Deployment

1. Sign up and connect your TaggoAI account
2. Set up channels (Website Chat, Email, Zalo OA, Facebook, etc.)
3. Customize workflows (SLA, departments, response macros)
4. Activate and monitor performance instantly via the dashboard

✅ Get Started Today

Upgrade your customer service—reduce risks, increase satisfaction, and scale support with confidence.