As eCommerce continues to evolve, customer engagement remains a key driver of success. In 2025, businesses need advanced chat solutions to provide real-time support, automate responses, and streamline communications across multiple platforms. If you’re running a Shopify store, choosing the right chat app can make a huge difference in conversion rates and customer satisfaction.

Here’s a roundup of the best chat apps on the Shopify App Store for 2025, helping merchants create seamless shopping experiences with AI-powered automation, multi-channel integration, and personalized customer interactions.

1. TaggoAI – The Ultimate AI-Powered Chat Solution

Best for: Omnichannel messaging, AI automation, and seamless Shopify integration

TaggoAI is a powerful, AI-driven chat solution designed to help Shopify merchants enhance customer interactions across multiple channels, including WhatsApp, Messenger, Instagram, Email, and Live Chat. With AI automation, businesses can respond to inquiries instantly, guide customers through the buying process, and boost conversions with personalized recommendations.

Key Features:

AI-powered chatbot for 24/7 automated responses
Unified inbox to manage chats from multiple platforms
Seamless Shopify integration for order tracking and product recommendations
WhatsApp Business API support for marketing and customer service
Customizable workflows and analytics dashboard

🚀 Why choose TaggoAI? TaggoAI offers an all-in-one solution for scaling businesses, reducing response times, and increasing customer engagement with AI-driven automation.

2. Tidio – AI Chatbots & Live Chat

Best for: AI-powered automation and live chat support

Tidio is a widely used chat app that combines AI chatbots with live chat to create a smooth customer service experience. It’s ideal for merchants looking to automate customer interactions while providing the option for live agent support when needed.

Key Features:

AI chatbots to answer FAQs and recommend products
Real-time visitor tracking and automated messaging
Seamless integration with Shopify for order updates
Multilingual support for global businesses

3. Gorgias – Helpdesk & Live Chat

Best for: Customer support teams and high-volume inquiries

Gorgias is a robust helpdesk tool designed for eCommerce brands, enabling customer support teams to centralize queries from email, chat, social media, and SMS in one dashboard.

Key Features:

Automated responses to common customer questions
Deep Shopify integration for order modifications and refunds
AI-driven intent detection for prioritizing queries
Multi-channel support including email, SMS, and live chat

4. Re:amaze – Live Chat & Helpdesk

Best for: Businesses looking for multi-channel customer support

Re:amaze is an advanced live chat and helpdesk platform offering automation, chatbots, and seamless integrations with Shopify stores.

Key Features:

Custom chatbots to handle customer queries 24/7
Unified inbox for email, live chat, and social media DMs
AI-powered workflow automation for improved efficiency
Shopify cart integration for real-time order tracking

5. WhatsApp Chat + Abandoned Cart

Best for: Recovering abandoned carts and driving sales via WhatsApp

This app allows Shopify merchants to integrate WhatsApp chat directly into their stores, making it easy to engage with customers and recover lost sales through automated follow-ups.

Key Features:

WhatsApp chat button for instant communication
Automated abandoned cart recovery messages
Pre-configured templates for order updates and promotions
Multi-agent support for larger teams

Conclusion

Choosing the right chat app for your Shopify store in 2025 depends on your business needs. If you’re looking for a complete AI-powered omnichannel solution, TaggoAI stands out with its seamless integrations and automation capabilities. If your focus is customer support, Gorgias or Re:amaze might be ideal. And for WhatsApp-driven engagement, the WhatsApp Chat + Abandoned Cart app is a solid choice.

🔹 Want to revolutionize your Shopify store’s customer engagement? Try TaggoAI today and see how AI-driven chat can boost your sales and improve customer satisfaction.

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