Every Channel, One Unified Inbox
Stop switching between 5 different apps to reply to customers. TaggoAI centralizes all conversations from Shopify, WhatsApp, Email, Messenger, Instagram, and Website Live Chat into a single inbox — AI handles first, humans take over on time, with zero drop-offs.
Trusted by 1,000+ top operations & support teams
Can you help me check Silk Satin dress in size M...
Can I track my international shipment?
Thank you so much, package arrived safely!
Marcus Vance
Online (Zalo OA)
AI Handoff Summary:
Customer inquiring about Silk Satin dress in size M (Height: 160cm, Weight: 52kg). Asking about free shipping qualification.
Phone Number
0987 *** 892
Shipping Address
District 1, Ho Chi Minh City
Total Spent (LTV)
$145.00 (3 orders)
Is Your Team Juggling Multiple Tabs to Reply to Customers?
Scattered messaging across disjointed tools wastes 40% of agent time and drastically lowers conversion rates.
Messages Scattered Across Disjointed Apps
WhatsApp, Email, Shopify, Instagram, Facebook Messenger, Web Chat... keeping open tabs everywhere causes team burnout and missed inquiries.
Conversations Dropped with No Clear Ownership
Everyone sees the message but nobody acts, or two agents reply simultaneously, confusing the customer.
Lost Context During AI-to-Human Handoff
When AI escalates to human staff, lack of previous chat history forces frustrated customers to restate their issues.
Zero Operational Visibility for Managers
Team leads have no real-time oversight: how many chats are pending, who is overloaded, and who is slow to respond.
Manage Team Operations Seamlessly Across Channels
Purpose-built for Support Leads, Sales Managers, and Ops Teams to maximize throughput and ensure high SLA compliance.
Omnichannel Stream Aggregation
Consolidate incoming messages from every channel into a single, cohesive timeline. Maintain full persistent conversation history across touchpoints.
Smart Escalation & Handoff
AI automatically detects intent and hands off to human agents with a concise context summary. Auto-assigns conversations by shift, department, or agent skill.
Seamless Team Collaboration
Add private internal notes, custom tags, and priority flags. Enable multiple team members to observe high-value deals and coordinate smoothly.
Real-Time Supervision & Analytics
Live dashboard tracking: volume per agent, First Response Time (FRT), backlog ratios, and service quality ratings.
Proven Operational Gains in One Inbox
Measured directly from production operations using TaggoAI Unified Inbox.
First Response Time Reduction
Through unified stream management and AI response copilot
Channels & Integrations in 1 Place
Shopify, WhatsApp, Email, Messenger, Instagram, Web Chat, CRM
Dropped Conversations
Smart routing, unread alerts, and automated SLA reminders
Agent Productivity Boost
Eliminating manual tab-switching and repetitive data lookups
Mazda Streamlines Multi-Channel Inquiries and Boosts Test-Drive Bookings by 35% with Unified Inbox
Mazda Global Dealership • Automotive & Dealership
Thách thức vận hành
Previously, car buyers reached out across disparate touchpoints: Website chat, Facebook Fanpages, WhatsApp, Email, and digital ad campaigns. Sales reps had to juggle multiple apps simultaneously, leading to slow replies during peak hours and duplicate lead handoffs.
Giải pháp hợp nhất
Deployed TaggoAI Unified Inbox to aggregate all customer conversations into a single centralized workspace, enabling automated vehicle inquiry qualification and smart routing by car model directly to showroom consultants.
Kết quả đo lường
Response latency dropped to under 2 seconds, 0% missed inquiries across all channels, 35% increase in confirmed test-drive bookings, and 60% reduction in internal handover time.
“Unified Inbox liberated our sales consultants from juggling separate messaging apps. Inquiries from website, social media, WhatsApp, and Email are routed immediately to the right sales reps, helping us confirm test-drive appointments twice as fast.”
— Sales & Operations Director, Mazda Dealership
Connect the Channels Your Customers Use
Connect all business communication channels to a centralized inbox in minutes.
Shopify Messaging
ShopifyConnect Shopify store chats, order updates, and customer inquiries
WhatsApp Business
APIGlobal standard for international customer chat
Facebook Messenger
MetaCentralize Fanpage DMs and post comments
Website Live Chat
WidgetReal-time chat widget embedded on your website
Email Automation
MailManage and reply to customer emails like chat
Shopee & Amazon
EcomSync marketplace orders and buyer inquiries
Frequently Asked Questions
Common questions regarding operations, permissions, and security with TaggoAI Unified Inbox.
Bring Your Entire Team Together in One Inbox
Start your TaggoAI Unified Inbox trial today to eliminate message delays and never miss a customer again.
