The AI Copilot Standing Behind Your Team
Not replacing humans — AI Assistant suggests responses, summarizes lengthy chats, and drafts replies so your team works faster with less fatigue, while keeping final decision power.
Trusted by 1,000+ top enterprises & customer support teams
Hoàng Bích Ngọc (Zalo OA)
Đang hỏi về Tai nghe chống ồn Pro 3
Tóm tắt nhanh hội thoại:
Khách quan tâm 2 ý chính: (1) Chính sách bảo hành tai nghe Pro 3 và (2) Thời gian giao hàng tại Quận 1.
Dạ chào bạn Ngọc nha! Tai nghe Pro 3 bên em bảo hành chính hãng 12 tháng 1-đổi-1 ạ. Đơn gửi về Quận 1 sẽ được giao hỏa tốc trong 24h nhé!
Is Your Team Losing Hours to These Repetitive Tasks?
Manual conversation handling exhausts agents, slows response times, and leads to inconsistent support quality.
Reading Through Long Chat Threads
Spending minutes scrolling through past chat history before replying, especially when taking over shifts from colleagues.
Typing the Same Explanations Repeatedly
Agents repeatedly re-type standard policy, pricing, and feature explanations, leading to fatigue and typos.
New Hires Struggling with Brand Voice
New team members require weeks of training to provide compliant, on-brand responses with high accuracy.
Managers Unable to Standardize Reply Quality
Without real-time assistance, tone and accuracy vary widely between agents, hurting brand consistency.
Timely, In-Context Help Throughout the Workday
AI accompanies agents inside the Unified Inbox to maximize handling speed and conversational accuracy.
Before Replying
Grasp complete customer context in a 3-second glance.
- Instant concise summary of long conversation threads and past omnichannel interactions
- Surfaces critical context: customer inquiries, pain points, past commitments made
- Real-time sentiment detection and urgency scoring
During Drafting
Draft accurate, polished responses with a single click.
- Real-time smart suggestions powered by your trained Knowledge Base (Knowledge AI)
- 1-click tone adjuster: Friendly 😊, Professional 👔, or Concise ⚡
- Instant multilingual translation when communicating with global buyers
Post-Resolution Follow-up
Automates routine wrap-up tasks to prepare next actions.
- Auto-tags conversations and categorizes ticket resolution statuses
- Suggests smart next steps: create ticket, send quotation, schedule follow-up
- Syncs internal notes directly to customer profile for full team visibility
Measurable Results with an AI Copilot
Measured directly from productivity improvements across support and sales teams.
Drafting Time Reduction
Via smart 1-click reply suggestions and template autofill
New Agent Ramp-up Time
New hires handle complex inquiries with confidence from Day 1
Daily Conversations Handled per Agent
Maximizing individual throughput without agent burnout
Brand Voice Consistency
Standardized responses adhering to company knowledge guidelines
A 6-Person Team at E-Holding Handles Inquiries 55% Faster with AI Assistant
E-Holding Vietnam • Tech Retail & Accessories
Thách thức đào tạo & tốc độ
During expansion, E-Holding hired 3 new support reps. With over 500 complex SKUs, new agents took 3-5 minutes per reply looking up specs, leading to SLA breaches.
Giải pháp AI Assistant
Integrated AI Assistant into the agent chat console to suggest verified answers and summarize chat history automatically.
Kết quả đo lường
Response latency dropped from 4 minutes to under 45 seconds, onboarding time decreased from 2 weeks to 2 days, and CSAT reached 97%.
“AI Assistant acts like a senior mentor whispering the exact right answers to new reps. Our team is more confident and no longer fears complex technical inquiries.”
— Head of Customer Support, E-Holding
How AI Assistant and AI Agent Work Together
Two complementary systems: AI Agent automates front-line interactions, AI Assistant empowers your human team behind the scenes.
| Tiêu chí | AI Agent (Vòng ngoài) | AI Assistant (Vòng trong) |
|---|---|---|
| Target User | External customers (24/7 direct chat) | Internal team members (CS, Sales reps) |
| Core Role | Autonomous FAQ resolution, bookings, orders | Smart suggestions, chat summarization, draft generation |
| When to Use | Repetitive, high-volume standard queries | Complex conversations requiring human judgment & empathy |
| Message Sender | AI sends message directly to customer | Human reviews, edits, and clicks Send |
Frequently Asked Questions
Everything you need to know about functionality, data privacy, and control.
Empower Your Team to Work Faster Without Losing Control
Equip your agents with an intelligent AI copilot today to eliminate burnout and delight every customer.
